United Airlines to Give 6,000 Employees an iPhone 6 Plus
Yep, you read that right. Today the world’s largest airline company announced that they’ll be passing out some 6,000 iPhone 6 Pluses to their customer service staff, in an attempt to mobilize their services.
With the devices, the airline giant is hoping that service reps can use them to better assist customers on the go throughout airports and terminals, using them to print boarding passes, assist with flight schedules, and baggage tickets.
The idea is that these new phones will free up desk space for bigger problems, and allow customer service reps to take their assistance away from the desktop, lightening the loads on lines and streamlining the process so that computers are there for the problems that actually call for them.
Of course, there’s a newer version of the iPhone available on the market, and no doubt another generation on the horizon, but it’s likely much more cost effective and just as practical to use the older iPhones.
In the future, the company plans to extend the capabilities of their staff and iPhones to include things like flight check ins, and a full range of airport kiosk services. United Airlines is streamlining their customer service process by giving their reps the ability to handle issues on the fly, and it’s likely that lines will start shrinking as a result.